Welcome to the ACCP!We are a professional, non-profit association whose members represent customer contact organizations and individuals/businesses who support them. Our mission is to promote learning and networking among customer contact professionals in the metro Kansas City and surrounding areas. Our membership consists of organizations of all sizes, from a variety of industries - manufacturing, healthcare, financial, BPO, technology, staffing and more.
WHY JOIN THE ACCP
Our members learn from each other, share best practices and stay up-to-date on the latest customer contact technologies. We make connections through professional and volunteer events.
May Meeting - Extremely lively discussion on AI and the potential impacts to contact centers. We will definitely have Dan Smitely back for another round! See a recap on our News page.
2023 Schedule - August-November - Send us your ideas for meeting topics. Want to host or present? Reach out at the Contact Us link below.
Focus Group - The focus group has spoken! One of the top suggestions was to bring back the Networking Roundtables. Our June event will feature networking in a casual setting. We'd love to get member feedback! Plan to come, and bring your ideas on how ACCP can deliver more value.