We are a professional, non-profit association whose members represent customer contact organizations and individuals/businesses who support them.   Our membership consists of organizations of all sizes, from a variety of industries - manufacturing, healthcare, financial, BPO, technology, staffing and more.   Our focus includes all processes, functions, technologies human and organizational aspects of the modern day contact center.  We host monthly events via webinar and in the metro Kansas City area to benefit learning and networking.

What ACCP members are saying:

"It's an excellent resource for knowledge and sharing ideas."

"It's great for learning about the newest or most improved technologies in contact centers"

"Wanted to express how much value the last meeting was - topic, location, food - everything was perfect."

"The willingness of members to share best practices can help all of us improve."

"The events are always a terrific opportunity to build my network, and I want to acknowledge the ACCP for providing key contacts that led to my new employment opportunity."

Our mission