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association of customer contact professionals

Board of directors

Laura Kleekamp | President:

Laura Kleekamp is an executive leader with 30+ years of experience in customer contact and business process. She works in Exceptional Services for the City of Olathe.  Prior to joining the City Laura held customer strategy and customer service leadership roles in insurance, financial services, telecommunications and a global consulting firm. Laura received a Bachelor of Science in Computer Science at Missouri State University.  She currently serves on the business advisory board for the College of Natural & Applied Sciences at Missouri State.

Elliot Skinner

VP - Finance

Elliot Skinner is a leader with 15+ years of experience in insurance, health care and telecommunications industries. He is currently a supervisor with Philadelphia Insurance.

His background includes experience with contact center strategy, web support and project management. Elliot received his Bachelor of Science degree from the University of Florida.

Terri Barnes

VP - Programs

Terri is a strategic and versatile business leader with a unique blend of customer service and operations experience in the financial services and healthcare industries. 

Terri's experience includes business continuity & contingency planning, new business development, performance management, strategic planning & Training. Terri recently founded Service Point, a consulting firm committed to increasing access to high quality, high impact customer service training. Terri holds a Bachelor of Business Administration from Park University.

Customer Service Training | Service Point (

Shawn Hoy
VP - Communications

Shawn Hoy has 24+ years of customer service experience in telecommunications, financial services and health care. He is an Operations Director of Specialty Pharmacy at OptumRx.  

His background includes senior leadership positions with inbound customer contact centers, account receivable collection management and vendor outsourcing.   

Shawn received his Bachelor of Science degree from the University of Missouri, Kansas City.


VP - Membership

We are currently seeking a VP of Membership

Vicki Slaughter

VP - Marketing

Vicki Slaughter has over 25 years’ experience in process design, training and development, business development and recruiting.  She is Director of Business Development & Inclusive Recruitment at Allied Global Services and supports business development efforts surrounding Allied InclusionWorks since. 

Vicki has a passion for helping her clients find quality talent of all diverse backgrounds and has helped organizations with their Diversity/Disability Inclusion efforts through direct placement and consulting services.  Vicki holds a Bachelor of Arts degree from the Mid America Nazarene University.

Leading the Way in Recruiting and Sourcing | Allied OneSource