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Association of Customer contact professionals

ACCP June Program - Employee Engagement - Solving the Enigma

  • Thu, June 16, 2022
  • 12:00 PM - 1:00 PM
  • Free Zoom Webinar

Registration is closed

Employee Engagement - Solving the Enigma

Featuring Milan Batinich, A.W. Companies, Inc.

Presentation Description:

We take a self-awareness journey and identify that although we are perfect just the way we are, we must adjust the way we communicate, take action, and make decisions based on each of our employees’ styles. We take a deep dive in to identifying methods around the platinum rule, “Treat people how THEY want to be treated”

Presenter Bio

Milan draws from more than 15 years of combined Contact Center Management and Recruitment Management experience. His greatest talent is creating valuable connections and forming them into mutually successful relationships. Milan has assisted dozens of companies with their bottom line by providing award-winning service. His professional vision is to partner with Contact Centers across the country to help them reduce attrition while increasing their customer experience and employee engagement through outsourcing, recruiting, and consulting. His mission to help others and improve their lives and companies is reflected in Milan’s integrity, accountability, and ethics.


We are a professional, non-profit association whose members represent customer contact organizations and individuals/businesses who support them. 

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