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Association of Customer contact professionals

ACCP - Building a Culture of Exceptional Service

  • Thu, November 17, 2022
  • 11:30 AM - 1:00 PM
  • Olathe Community Center - 1205 E Kansas City Road, Olathe KS 66061

Registration is closed

Building a Culture of Exceptional Service


Ronni Decker – Customer Experience Officer, City of Olathe

Profile photo of Ronni Decker

Program Description: Ronni will talk about her tenure with the City of Olathe, and how she has developed a culture of Exceptional Service with her customer-facing teams. From onboarding to training on START approach to customers, recognition and team activities, Ronni will talk about strategies to bring to life the vision and mission for Exceptional Services.

Speaker Bio: Ronni has led the City of Olathe Customer Service team for the past six years. Prior to her work with the City, she held senior management positions in the Telecom industry where she applied program and change management skills to improve business operations. She holds a BA in Business Administration from Ottawa University.


11:30 - Check in / Lunch / Networking

11:45 - Announcements and introductions

12:00 - Presentation

12:45 - Q&A / Wrap-up

1:00 - Adjourn


We are a professional, non-profit association whose members represent customer contact organizations and individuals/businesses who support them. 

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