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Association of Customer contact professionals

ACCP August Program - Managing Fast and Slow Thinking

  • Thu, August 18, 2022
  • 12:00 PM - 1:00 PM
  • Zoom Webinar

Registration is closed

Managing Fast and Slow Thinking

Featuring Jeni Yelton

Presentation Description

Are you a fast thinker or a slow thinker? How does thinking impact your ability as a leader? Fast thinking (dubbed System 1 b Kahneman) is unconscious, emotional, instinctive. Fast thinking results in snap judgements and, sometimes prejudice. Slow thinking (System 2) is what most of us would consider actual thought: conscious, deliberative, and primarily rational.

Presenter Bio

Jeni Yelton is Director - Learning & Development for Relation Insurance Services.  Jeni has more than 20 years of experience in a variety of leadership roles, and a diverse range of companies including Disney, Vanguard Airlines and Concorde Colleges. Her primary focus is on employee development and encouraging adults to communicate successfully to perform effectively.  Jeni achieved her Master's in Adult Learning and Leadership from Kansas State University and her Bachelors in Human Resources, focused in Organizational Development from Ottawa University. Jenni would tell you that she is an Adult Learning Theorist first and foremost. When not developing others, she is writing a book on positivity and communication. 


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