Contact Center BPO's - Outsourcing Your Contact Center
Jeff Smith, Regional Sales Director
Serviam, Technology & Vendor Management
Presentation will include a brief overview of the Outsourced Contact Center industry and focus in on the business objectives that should prompt an organization to consider outsourcing. We will review the benefits of a BPO relationship, along with the challenges to keep in mind.
Jeff grew up in Kansas City and is a former account manager for multiple telecommunication providers with more than 32 years of experience in delivering Business Technology solutions - Network, Mobility/IOT, Collaboration & Workplace, Data Center & Cloud, Network Security, IT infrastructure, Application Support and Contact Center Services. Jeff has serviced customers across many industries and verticals (finance, retail, healthcare, manufacturing, engineering, agriculture, hospitality) ranging from small businesses to large global enterprises.
Serviam's Technology Vendor Management service model allows Jeff to utilize his diverse background to be a guide in this complex technology landscape, solve customer's business challenges, deliver financial and operational value, and provide continous Lifecycle Management, all of which ultimately create a long lasting relationship.
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