association of customer contact professionals

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PRESENTATION LINKS - PAST EVENTS

January 2023 - ACCP Pomerol Jan 2023 - Practical Analytics.pdf

February 2023 - Equity-Change-Vision_ACCP 02.16.2023.pptx

March 2023 - Jeff Smith - BPO for KC Contact Center .pdf

April 2023 - Building A Knowledge Operations Team - The Secret Sauce in Knowledge Management.pdf

Thu, May 18, 2023	May - The Machines Have Taken Over, Now What?
Thu, April 20, 2023	April - Building A Knowledge Operations Team
Thu, March 16, 2023	March - BPO's - Outsourcing Your Contact Center
Thu, February 16, 2023	February - Diversity, Equity, Inclusion & Accessibility
Thu, January 19, 2023	ACCP January Meeting - Practical Analytics: Actionable vs. Vanity Metrics
Thu, December 15, 2022	ACCP December Meeting - Annual Meeting & Banquet
Thu, November 17, 2022	ACCP - Building a Culture of Exceptional Service
Thu, October 20, 2022	ACCP October Meeting - Networking Roundtable & Site Tour
Thu, September 15, 2022	ACCP September Program - Negotiating - Schooley Mitchell
Thu, August 18, 2022	ACCP August Program - Managing Fast and Slow Thinking
Thu, June 16, 2022	ACCP June Program - Employee Engagement - Solving the Enigma
Thu, May 19, 2022	May ACCP Program - Managing a Hybrid Work Environment
Thu, April 21, 2022	ACCP April Program - Creating Stand-Out Moments

ABOUT The ACCP

We are a professional, non-profit association whose members represent customer contact organizations and individuals/businesses who support them.

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