association of customer contact professionals
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Terri Barnes appointed to Kansas City Commission - Kansas City mayor appoints members for Commission on Reparations (kctv5.com)
Mayor Quinton Lucas has established a “Commission on Reparations” to study and make recommendations to the city on reparatory justice for past harms and discriminatory practices against Kansas City’s Black community. ACCP board member Terri Barnes has been appointed as chair of this committee.
PROGRAMS: The May program feature Dan Smitely from Call Design, discussing the potential impacts of AI in contact centers. The Machines Have Taken Over - Now What.pdf